By submitting your response code, you are agreeing to our website terms and conditions.
Enter Response Code
    

Simply Follow These Easy Steps to Respond:

Step 1.
Enter your special 10-digit response code (as provided on the report you received) in the upper-right corner of this page for access to information about the report.

Step 2.
The report will be displayed for your online response. Share your detailed justification of events surrounding the performance report about your company.

Step 3.
Submit your online response.

The company that issued the report can view your response and act accordingly, possibly by modifying the report before its release or by deleting the report.
If you have concerns about the validity of a performance report, you must contact the company that submitted the report. Complete contact information is provided on the report.

Performance Report Criteria
The sole purpose for the Carrier Response website is to provide an online system for carriers and brokers to respond to performance reports made about their company.

Motor Carrier Report Criteria
Any one or more of the following items may be indicated in the report.

  • Unauthorized re-brokering of shipment
  • No show and no call
  • Cancelled after accepting load
  • Held load hostage
  • Back-solicited shipper
  • In-transit agreement modification
  • Theft or unjustified loss of freight
  • Persistent cancelling
  • Unresolved claim issues
  • Repeated pickup or delivery service failures
  • Fraudulent activity
  • Unethical or deceptive business practices

Property Broker or 3PL Provider Report Criteria
Any one or more of the following items may be indicated in the report.

  • Unauthorized re-brokering of shipment
  • Payment issues
  • Brokers freight without broker or FF authority
  • Operates without bond or trust fund
  • Operates under alias
  • Fraudulent activity
  • Unethical or deceptive business practices

If your company received a report from a broker or shipper requesting you to respond using a special 10-digit response code, then this is your opportunity to address the outstanding issues before others in the industry are alerted about the report.

Responding Is Quick and Easy
It only takes a minute to respond to a report. And it may not be too late, as long as you are responding within the 72-hour time period from when the report was issued.

Based on your response, problems may get resolved, and the company issuing the report may choose not to release it. In either event, this is your one chance to share information about your side of things for the record.